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Credo
I promise to commit myself to service with a smile and surpassing the needs, wants and expectations of every client, even those that are left unsaid. I pledge to always exceed customer expectations by delivering quality service through exceptional work in the best atmosphere possible.
 This will enable me to develop the best relationship possible and thereby give you the experience you crave and propel you to the results you desire.
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 Company Motto
I'm not in this to Make Money; I'm in this to Make Relationships and Results!
3 Steps of Service
- To give service with a smile
- To make sure my service will always meet client’s needs and demands.
- To provide you with the tools to succeed with your fitness and health related matters
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Ten Steps to Excellence.
These are my 10 steps to provide an excellent service:
- To give service with a smile
- To treat people openly, honestly fairly and compassionately
- To make sure that I understand what is expected of me and to provide above and beyond it
- To make sure clients understand what is expected of them and what they have to do
- To keep on top of current research and trends within the fitness and sporting arena
- To remain polite and professional at all time
- To make things fun
- To keep client information confidential at all times
- To give clients the best route to achieving their goals through training, nutrition, sleep, recovery, hydration and stress management
- To make sure that the client is happy
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Employee Promise
My relationships are the most important resource in our service commitment to my clients.
By applying the principles of trust, honesty, respect, integrity and commitment, I will nurture and maximize relationships to the benefit of each individual and to myself.
I will stand by this promise, the values, the credo and the motto towards both my clients and to myself, thereby encouraging the best for everyone.
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